Shipping Information
Eilak Designs orders are shipped only within the USA Monday to Friday.
- Orders* under $40 will ship at a flat rate of $5 [*Stickers & Bookmarks ship free with tracking]
- Orders over $40 will ship free in the USA
* Orders cannot be combined
The weight of your package will determine how your order is shipped.
- Orders under 1lb will ship with tracking via USPS First Class Mail.
- Orders over 1lb will ship with tracking either USPS Priority 2-day mail, FedEx Home Delivery, or UPS Ground.
| Carrier Shipping Times | Time Frame |
| USPS FIRST CLASS MAIL | 1 to 5 business days |
| USPS PRIORITY MAIL (domestic only) | 1 to 3 business days |
| FedEx Home Delivery or UPS Ground (domestic only) | 3 to 5 business days |
How long will it take to ship my order?
- All original paintings will ship in 3-5 business days via UPS Ground or FedEx Home Delivery
- Framed quotes and illustrations will ship in 1-2 weeks via USPS Priority or UPS Ground
- Unframed quotes and illustrations under 1lb will ship in 1-2 weeks via USPS First Class, if over a 1lb it will be shipped via USPS Priority Mail or UPS Ground
- Stickers and bookmarks will ship in 1-2 weeks via USPS First Class
- Giclee Framed Prints ship within 3-4 weeks via FedEx Home Delivery or UPS Ground
- Giclee Unframed Prints ship within 1-2 weeks via FedEx Home Delivery or UPS Ground
*Please keep in mind that our shipping times should be used as a guide only and are based on the time from dispatch. Eilak Designs cannot take responsibility for delivery delays, customs clearance delays, or failed payment approval, though we will try to minimize any potential delays.
Returns & Exchanges Policy
All digital download orders are final sale, therefore I do not accept returns or exchanges on digital content.
Unused physical products are eligible for return or exchange within 7 days. Any damages or defects should be reported within 48 hours of the delivery date. The customer is responsible for shipping the item back. Refunds are issued through store credit or equal value exchange. However, if you have any issues with your order, please message me or email me info@eilakdesigns.com and I will be happy to accommodate you.
Cancellations are accepted within 24 hours (PHYSICAL PRODUCTS ONLY).
